ABOUT OUR WEBSITE

We've made our product information available for everyone to browse, but only registered accounts can take advantage of the online ordering system. If you are a retailer with a Northstar account number, but haven't registered your account for online use, contact customer service and we can register your account in minutes. If you are looking for additional information about product lines, or would like to open an account, email us sales@northstarmotosport.com

GO TO DEALER LOGIN PAGE

You must be logged in before your order can be processed. You also need to login to view pricing other than suggested retail on all of our products; to check the status of existing orders (whether placed online, by phone or fax); and to view or change your account information. If you've forgotten your password, we can email it to you (go to the dealer login page).

VIEW ORDER

Your current order is shown here. At any time in the order process you can click here to make changes - add quantities, delete items, whatever. Make sure you click on the "update cart" button to update your order after you make changes. Then you can hit the "back arrow" on your browser (or choose our Advanced Search option to look up additional parts) to add to your order. When your're satisfied with the order, click on the "Checkout" button. Once the checkout process is completed your order is confirmed and automatically entered into our system and an email with the order details will be sent to you. At this point you cannot make any changes to this order. If any changes are necessary contact Customer Service at 1-888-666-8616. ALTERNATIVE: start your order, but get interrupted? choose the save cart feature and come back to it later. Your order isn't processed until you've completed checkout. We'll allow you 7 days to finalize your online order. Simply login later, choose "saved carts" feature, and continue with the order.

ORDER TRACKING

Click on "Order Status" under Services to track all orders, whether they were placed online, by phone or fax (available only after you've logged in to the site). You can narrow your search to show only backorders, shipped orders or all orders in our system. You can also track RMA's. We've linked the tracking number on all shipments to the carrier used to ship the order, so that you are able to check with the carrier directly on the delivery status of your order.

YOUR ACCOUNT INFO

Any changes to your account info, such as shipping addresses or passwords can be done here. Changes to your billing address can be made by contacting Customer Service. We've also given you the option to view your account statement...call us to set up additional logins for bookkeeping/accounting staff.

CREATING A WISH LIST / LIST OF FAVOURITE ITEMS

Here you can create and manage your frequently purchased items. How do I create a Wish List? Click on the Wish List link. To create a Wish List you must be a registered user. Only dealer accounts have access to this feature. You must be logged in to the store to create or view your wish list. When you find a product that you want to add to your Wish List, click on the "Add to Wish List" link. All the items added will be added to the Current Wish List. This can be used for items that you purchase fequently. How do I access my Wish List? You must be logged into our site to view saved lists. You will see a link on the left side of the page that will bring you to your "list of favourite items". If you have any problems with this feature please call us toll free at 1-888-666-8616, Monday-Friday, 9-5 (Pacific Time).